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Colorado courts service-improvement program returning to Garfield County

Tuesday, July 8, 2014

Surveys to be conducted July 10 at the Garfield County Courthouse

GLENWOOD SPRINGS, Colo. – People with business at the Garfield County Courthouse on Thursday, July 10, 2014, will be asked to participate in a program designed to help ensure the Colorado Judicial Branch is providing the best service possible to the public.

Throughout the day, court employees at 109 8th Street in Glenwood Springs will ask people exiting the building to fill out brief, anonymous survey forms asking about their experiences as jurors, parties to a case or as recipients of other Judicial Branch services. Survey forms will be available in English and Spanish.

In addition, attorneys, law enforcement officers and anyone else who does business with the courts is encouraged to participate.

Similar surveys have been conducted in the past in Glenwood Springs, most recently in 2012. Since 2007, surveys have been conducted at least once in each of Colorado’s 22 judicial districts.

“Data from these surveys helps us determine what we’re doing right and where there may be room for improvement,” said Ninth Judicial District Chief Judge James B. Boyd. “We look forward to hearing from the members of the public their opinions about the quality of service we provide.”

The surveys measure public opinion about access to and fairness of the courts. Questions include whether people felt safe in the building, whether they could easily understand the forms they needed, and whether they felt their case was handled in a fair manner. Participants also are asked whether they felt the judicial officer listened to them and had all the necessary information before making a decision, and whether they felt they were treated with courtesy and given clear information about the next step in their case.

During Fiscal Year 2013, 3,830 cases were filed in District Court in the Ninth Judicial District (Garfield, Pitkin and Rio Blanco counties), including 2,701 in Garfield County; and 9,018 cases were filed in County Court, including 6,726 in both court locations in Garfield County.

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