I. Program Description and Mission

A) Responsibilities of ODR Central

     1) Specific Duties of ODR Staff

a) ODR Director

b) ODR Project Manager

c) Referral Coordinator

             B) Responsibilities of Local Program Administrators

             C) Responsibilities of ODR Neutrals

1) Relationship to Judicial Department

2) Peer Review & Professional Development

3) Subpoenas

II. Qualifications of ODR Neutrals

A) Application Process

B) Selection Criteria

C) Neutral Orientation

D) Codes of Professional Conduct and Standards of Conduct

III. ODR Mediation Process

A) Overview of Program

B) Referrals & Scheduling

      C) Fees

1) Schedule of Fees

2) Advance Collection of Fees

3) Reduced Fee Services

4) Refunds

5) Fees for Late Cancellations & No Shows

       6) Fee Cap

        D) Special Considerations

1) Appropriateness of Mediation

2) Domestic Violence

3) ADA Compliance

       E) Foundations of Mediation

1) Voluntary Process

2) Neutrality, Impartiality and Competence

3) Empowerment

4) Confidentiality

      F) Other Mediation Participants

1) Attorneys in Mediation

2) Children in Mediation

      G) Role of Other Professions

1) Legal Issues

2) Psychological Issues

      H) Concluding the Mediation Session

1) Memoranda of Understanding

2) Certificate of Compliance or Status Report

3) Surveys

IV. Online Data & Billing System

A) Data Collection

B) Billing Procedures

V. Complaints