ITS Application Administrator is responsible for specialized, advanced, and complex professional support to coordinate and manage activities related to the support, deployment, configuration, and usage of departmental and/or other third-party business application system(s) to support the Judicial Department’s goals.

Leads projects to build specifications, justify, design, build, implement or enhance, and test systems and applications to meet dynamic business needs. Performs complex configuration, change management and testing activities to support a service-oriented architecture.

Monitor the software application(s), document and analyze problems.

Collaborate with ITS staff and vendors to ensure proper integration of the application(s) and troubleshoot problems.

Designs and performs regression, impact, and acceptance testing for each security role. Manages test and production environments separately.

Maintain system documentation.

Plan, coordinate, test, and communicate changes, upgrades/maintenance schedules, and new services with ITS and the Judicial. Ensuring business operations will be supported both now and in the future.

Develops and deploys standards, methodologies, and best practices for applications utilization, business process improvement, application interfaces, and report writing. Documents procedures, applications interfaces, service level agreements, and other methodologies related to applications systems.

Set up administrator and service accounts.

Work closely with ITS Business Office to ensure appropriate controls and auditing in place for application use and costing.

Researches, communicates, and trains end users on functionality of available tools, including vendor supplied and TS supported applications and systems, and best practices while looking for opportunities to improve end user knowledge and proficiency.

Identifies, researches, and corrects issues within various applications and systems, or the many third-party integrations. This ranges from user training/login issues to response time between API servers, database integrity, and functionality changes. Maintains data hygiene and accuracy with full understanding of how the data is being used or stored.

Maintain current knowledge of relevant technologies and business processes.

Attends meetings and trainings as required.

Performs other duties as assigned.

Job has no responsibility for the direction and supervision of others.

Human Collaboration:
Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

Freedom to Act & Impact of Actions:
Receives Procedural Direction: Employee normally performs assignments after receiving general instructions as to methods, procedures, and desired end results. There is some opportunity for discretion when making selections among a few easily identifiable choices. The assignment is usually reviewed upon completion.

Knowledge & Skills:
Advanced: Work requires advanced skills and advanced & extensive knowledge of work. Incumbent can handle complex tasks and translate complex nuances related to aspects of the job. Recognized by others within organizations for technical depth of knowledge.

Fiscal Responsibility:
Position has no fiscal responsibility.

Associate degree or 60 college hours in related field

OR

An equivalent combination of education and experience.

WORK RELATED EXPERIENCE
Minimum two (2) years of working experience related to IT application administration listed in the essential functions of the job classification.

LICENSES AND CERTIFICATIONS
None

Work Environment/Locations
Good--Relatively free from unpleasant environmental conditions and/or hazards.

Physical Effort Requirements
Sedentary Work- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human bod. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

Work Location
Office or similar indoor environment.

Exposures
None