Position supports technology systems maintained by the Human Resources Division of the Colorado Judicial Department. This position performs a variety of duties including, but not limited to, user support and training, application, and enterprise system support, troubleshooting software issues, account maintenance and report development.

Understands and follows Human Resources operating procedures to ensure that technical solutions match user needs in an appropriate manner.

Monitors support line incidents and service requests.  Provides first tier support to assist users with system questions or issues, troubleshoots errors and alert messages.

Assists with user communication and outreach.

Acts as a training resource for users on the use of departmental systems based on existing training materials.  Documents training of staff.

Assists in creating and updating training documents.

Maintains system accounts including adding, editing and removal of users.  Configures users for role.

Updates and adds system data as needed.

Assists in testing functionality and performance of existing systems.

Works collaboratively with vendors and other departments to provide solutions for business requirements.

Assists in creating and updating system reports.

Performs project tasks as needed.

Attends meetings and trainings as required.

Performs other duties as assigned.

MANAGEMENT/SUPERVISION RESPONSIBILITY

Job has no responsibility for the direction and supervision of others.

HUMAN COLLABORATION

Work may require providing advice to others outside direct reporting relationships on specific problems or general policies. Contacts may require the consideration of different points of view to reach agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas.

FREEDOM TO ACT & IMPACT OF ACTIONS

Receives General Direction: Employee normally performs the job by following established standard operating procedures and/or policies. There is a choice of the appropriate procedure or policy to apply to duties. Performance reviewed periodically.

KNOWLEDGE & SKILLS

Full-performance: Work requires comprehensive, practical knowledge of work processes. Incumbent can complete a broad range of work, sometimes complex, without frequent reference to others.

FISCAL RESPONSIBILITY

Position has no fiscal responsibility.

Graduation from an accredited college or university with a bachelor’s degree in computer science or related filed.

OR

Five (5) years of professional computer/IT technical support experience.

WORK RELATED EXPERIENCE

One (1) year of professional computer/IT/Human Resources technical support experience in Human Resources related systems.

LICENSES AND CERTIFICATIONS

None

WORKING CONDITIONS AND PHYSICAL EFFORT

Work Environment/Locations

Good--Relatively free from unpleasant environmental conditions and/or hazards.

Physical Effort Requirements

Sedentary Work- Exerting up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or constantly having to lift, carry, push, pull or otherwise move objects, including the human bod. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally.

Work Location

Office or similar indoor environment

Exposures

None