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Colorado courts service-improvement program returning to Boulder County

Friday, July 25, 2014

Surveys to be conducted July 28 at the Boulder County Combined Court

BOULDER, Colo. – People with business at the Boulder County Combined Court on Monday and Tuesday, July 28-29, 2014, will be asked to participate in a program designed to help ensure the Colorado Judicial Branch is providing the best service possible to the public.

Throughout the day, court employees at 1777 Sixth Street in Boulder will ask people exiting the building to fill out brief, anonymous survey forms asking about their experiences as jurors, parties to a case or as recipients of other Judicial Branch services. Survey forms will be available in English and Spanish.

In addition, attorneys, law enforcement officers and anyone else who does business with the courts is encouraged to participate.

Similar surveys have been conducted in the past at the Boulder County Combined Court, most recently in 2012. Since 2007, surveys have been conducted at least once in each of Colorado’s 22 judicial districts.

“We’re always striving to provide the best service we can,” said 20th Judicial District Chief Judge Maria Berkenkotter. “This sort of direct public feedback helps us determine where any potential problem areas are so we can quickly address them.”
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The surveys measure public opinion about access to and fairness of the courts. Questions include whether people felt safe in the building, whether they could easily understand the forms they needed, and whether they felt their case was handled in a fair manner. Participants also are asked whether they felt the judicial officer listened to them and had all the necessary information before making a decision, and whether they felt they were treated with courtesy and given clear information about the next step in their case.

During Fiscal Year 2013, 10,668 cases were filed in District Court in the 20th Judicial District (Boulder County), and 20,532 cases were filed in Boulder County Court.

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