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Opportunity Information
Opportunity Title: Applications Specialist/Trainer
Location: Denver
Department: Office of the State Public Defender
Posted Date: 06/09/2017
Closing Date: 06/29/2017
Contact Information
Name:
Address:
 
Brief Description

***This is a courtesy posting for the Office of the State Public Defender.***

How to Apply:                    To be considered for this position, please submit a resume and cover letter via e-mail to the attention of Kristi.Rudy@coloradodefenders.us

Type of Announcement:   Residents and non-residents of Colorado will be considered.

OFFICE OF THE COLORADO STATE PUBLIC DEFENDER

Colorado’s Office of the State Public Defender (OSPD) maintains a reputation as one of the top organizations in the nation specializing in the delivery of indigent criminal defense representation. It operates as an independent agency within the Judicial Branch of Colorado State Government with approximately 808 dedicated and zealous individuals assigned to twenty-one Regional Trial Offices across the state, a centralized Appellate Division, and a centralized Administrative Office. 

Mission:

The mission of the Office of the State Public Defender is to defend and protect the rights, liberties, and dignity of those accused of crimes who cannot afford to retain counsel. We do so by providing constitutionally and statutorily mandated representation that is effective, zealous, inspired and compassionate.

Our desire is to hire professionals who consistently demonstrate integrity, embrace change and improvement, have a dedication to public service, and who will work to continually raise the bar of the OSPD’s performance. 

DESCRIPTION OF THE JOB

This professional-level position is responsible for performing a full range of duties related to developing and conducting training in the use of software applications, systems and related hardware and devices. Under the general direction of the Director of Digital Technology, the person in this position applies theories, principles and methods of adult learning and instruction to train users in the use of digital technology. Work requires the ability to assess needs and recommend solutions to a range of routine to moderately complex issues in the implementation and utilization of Microsoft operating systems, software, communications and related hardware, equipment and devices in support of the enterprise systems and infrastructure. 

 

An example of primary duties and responsibilities include:

  • Conducts training for employees and managers at all skill levels in how to use a variety of commercial and custom-built software applications, programs and related devises, existing and new, used by the agency. Training environments include any and all combinations of web-based presentations, classroom coursework and one-on-one tutorials in-person or remotely from various locations throughout the State.

  • Identifies user needs and skill levels and customizes training to assist employees in learning specific ways to integrate technology into their daily work.

  • Develops training curriculums and materials to convey information in a way that is easily understood by both technical and non-technical personnel.

  • Creates and utilizes a range of printed, web-based, digital and other documents such as, online help, web communications, user guidelines, training manuals and instructions designed to introduce, refresh or improve end-user skills.

  • Ensures documentation, communications and technical guides comply with agency policies and IT security standards.

  • Evaluates the effectiveness of training programs through gathering and assessing user feedback. Modifies training methods and content as appropriate to improve the user experience.

  • Researches and keeps abreast of new products, services and trends in digital technology; makes recommendations for upgrades and enhancements; and, assesses ongoing training needs and requirements consistent with existing and new enterprise systems and technology solutions.

  • Assists and supports the IT division in the planning, design and implementation of software applications, programs, upgrades and equipment through testing and translating business and user needs into the integration of new software and technology solutions.

  • Responds to IT Helpdesk requests related to training on applications, software and related equipment as needed.

  • Provides technical guidance and staff support in the set-up and use of software, hardware, graphics, imaging and other multimedia equipment in courtroom presentations.

     

MINIMUM QUALIFICATIONS

Required Education and Experience:

Bachelor’s degree in computer science, information technology or related field and three years’ experience developing and conducting adult, technical education or training on a variety of Windows operating systems, software applications and related equipment.

Substitutions:

Experience that demonstrates the knowledge, skills and competencies required to perform at this level may substitute for the required education on a year-for-year basis. An advanced degree in a field of study related to the work assignment may be substituted, at the agency’s discretion, for experience on a year-for-year basis.

Preferred Qualifications:

  • Experience working in the public sector such as, municipal, county or state government or special districts;

  • Experience in training on Human Resources Information Systems (HRIS).

Conditions of Employment:

  • Travel to work locations throughout the State of Colorado, including occasional overnight travel;

  • Valid driver’s license and proof of insurance.

Knowledge, Skills and Abilities:

  • Knowledge and experience with Windows operating systems, networks, software, hardware and related equipment and devices, including assessing problems and researching solutions related to software applications, equipment and devices;

  • Extensive knowledge and experience with various enterprise, desktop and web software; specifically, Microsoft Office, SharePoint user site management and development, and Adobe;

  • Knowledge and experience applying the principles and methods of curriculum design, training adults, and measuring training outcomes;

  • Solid knowledge of industry standards and best practices including leading edge technologies and training solutions using e-learning or instructional design authoring tools;

  • Ability to interpret and apply IT operational policies and procedures and technical manuals;

  • Excellent interpersonal, verbal and written communication skills including the ability to convey technical information to a non-technical audience;

  • Ability to work independently and with teams;

  • Skills in the operation and troubleshooting of presentation software/hardware and audio/visual equipment such as, tablets, projectors, computers, cameras, printers, scanners and other digital technology and multimedia equipment.

 

HOW TO APPLY

Qualified and interested individuals must submit a detailed resume and cover letter addressing how you meet the minimum qualifications for the position by June 29, 2017. Please include a brief highlight of your interest in this position and employment with the Colorado State Public Defender.

Submit resume and cover letter via e-mail to Kristi Rudy, Senior Human Resources Analyst, Office of the Colorado State Public Defender, at Kristi.Rudy@coloradodefenders.us

Interviews will commence following the selection of the top qualified candidates.

 

BENEFITS

For a summary of health, dental, life and retirement benefits please visit: Benefits | DHR.

Additional information about the Office of the Colorado State Public Defender can be found at:

DOUGLAS K. WILSON, COLORADO STATE PUBLIC DEFENDER | Office of the Colorado State Public Defender

 


Detailed Job Information
EEO/AA/ADA EMPLOYER
NOTICE! Each person employed must present identity and employment eligibility verification.
NOTICE! Employees hired after March 1, 1988, must be on the payroll direct deposit program.
NOTICE! Disabled applicants: If you have a mental or physical impairment, which limits one of your major life activities (e.g. walking, hearing, seeing, speaking, breathing, or learning) and require special accommodations for testing or interviewing, it is your responsibility to notify the office scheduling the interview or test at least 3 working days before the interview or test date. If you need special accommodations at the work site, you must notify the hiring authority.
NOTICE! All prospective employees of the Colorado Judicial Branch are subject to background investigation prior to hiring.

INFORMATION ALERT: Judicial Department employees may not hold office in a political party, nor may they promote one political party or candidate over another in partisan political elections. Employees may hold not-partisan public office provided that there is no conflict of interest or appearance of impropriety with the duties performed for the Judicial Department. In all cases, it will be within the discretion of the Chief Judge of the judicial district to determine whether such a conflict exists. Employees shall seek the prior approval of the Chief Judge before seeking or assuming any such office. Work related to any office held may not be performed on Judicial Department time. Membership on a board or commission that requires registration or party identification as a qualification is not considered to be partisan political office.
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