Home Careers Job Descriptions Lead Collections Investigator
|Lead Collections Investigator Job Description|
Job Series: Collections
GENERAL STATEMENT OF DUTIES
Serves as lead collections investigator over other collection staff and performs advanced work in administering, enforcing, and collecting on court orders or judgments entered with respect to fines, fees, restitution, or any other accounts receivable of the court, judicial district, or Judicial Department.
This position is distinguished from the Collections Investigator position by the additional duties associated with serving in a lead capacity over three or more full time equivalent employees designated as collection staff, either FTE or contract. 10% to 15% of this position’s schedule will be acting in a direct supervisory function to three or more staff.
In addition to the distinguishing factors above, a candidate for a Lead Collections Investigator position may be required to take and pass a Lead Collections Investigator exam prior to being hired and entering the position.
ESSENTIAL FUNCTIONS OF THE POSITION
Serves as lead over three or more other employees in the collection unit as described under “Distinguishing Factors” and “Supervisory Responsibilities”.
Designs and implements work processes for the collection unit in a manner that maintains efficient operations and is consistent with state guidelines, statutes, Chief Justice Directives, or other applicable rules and regulations.
Plans, organizes, and assigns work and duties in the collection unit.
Acts as the lead contact person for the most difficult policy and procedural questions for the unit.
Compiles and maintains statistics and data on the unit’s performance and provides related reports to supervisor, court management, and others in the court system, as required.
Prepares and implements policies and procedures for a collection unit, as directed by supervisor and approved by the collections administration unit in the Financial Services Division (State Court Administrator’s Office).
Instructs lower level unit personnel in the use and application of statutes, rules, directives, policies and procedures.
Serves as liaison and the primary representative of the unit to court management and other judicial system personnel.
May assist in the interviewing of prospective employees and training of new hires in the collections office.
Attempts to collect full payment on court receivables upon assessment and minimize the duration and quantity of payment schedules granted.
Determines account disposition, analyzes various options, and implements plans to maximize compliance with payment orders in accordance with Colorado statutes and established policies and procedures.
Conducts face-to-face interviews with defendants or other debtors and investigates their eligibility for stays of execution on monies assessed by the court.
Analyzes defendants’ and other parties’ financial abilities based upon written and oral information, and online or other investigative research.
Interacts with defendants and other parties (i.e., victims, attorneys, etc.) by letter, phone or in person. Explains the court’s collection practices and provides information to persons in and outside of the system.
Computes and establishes payment schedules.
Identifies delinquent accounts and determines and initiates appropriate procedures to resolve the delinquency.
Executes and tracks collection enforcement remedies including, but not limited to, wage and salary attachments, bank account garnishments, property liens, and tax refund and other intercepts.
Conducts research using various databases and tools to locate, investigate, and contact persons owing monies to the court.
May analyze applicants’ eligibility for court appointed counsel using prescribed criteria, and report to the court on findings and recommendations.
Coordinates and performs required tasks with respect to contract private collection agencies and the state Central Collection Service.
Enters, maintains, and updates case information in computer and paper records, as required.
Interacts with judges, court administration, clerks, probation officers, and other agencies and offices to obtain or share information and coordinate collection activities.
Researches and resolves collection account discrepancies and troubleshoots related problems.
Processes bankruptcy filing information and other incoming correspondence.
Attends meetings and training, as required.
Performs other duties as assigned.
This position has supervisory accountability over at least three other employees designated as collections staff, either FTE or contract as described under “Distinguishing Factors”, and provides guidance, assistance, or mentorship to less experienced coworkers, volunteers, or interns in a unit. Instructs in work methods and reviews work product of subordinates. Plans, directs and coordinates activities for a unit. Duties may include scheduling and assigning work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. May conduct performance appraisals and provide input into and participate in discipline, dismissal, and hiring processes.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Baccalaureate degree from an accredited college or university in the field of business administration, finance, accounting or related field; or six years of experience conducting financial or collection related interviews and investigations, credit management or related experience. A minimum of one year supervisory experience or one year of experience serving in a lead capacity over other employees is preferred, but not required.
Any equivalent combination of education or experience may substitute on a year for year basis EXCEPT for the one year of supervisory or lead capacity experience, which is preferred.
While performing the duties of this job, the employee is regularly required to sit; use hands to perform repetitive motions, talk and hear. The employee is frequently required to walk/move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
The noise level in the work environment is usually moderate. May handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.