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Home Careers Job Descriptions Collections Investigator
Home Careers Job Descriptions Collections Investigator
Collections Investigator

Collections Investigator Job Description

Job Title: Collections Investigator
Job Code: R41350
Job Series: Collections
FLSA Status: Non-exempt
OCC Group: Professional Services (PS)

Signature of the State Court Administrator approval available on file in the Human Resources Division.

General Statement Of Duties:
Performs the full operational level of work in administering, enforcing, and collecting on court orders or judgments entered with respect to fines, fees, restitution, or any other accounts receivable of the court, judicial district, or Judicial Department.
Distinguishing Factors:
This position is distinguished from the Collections Assistant position by the wider range and higher complexity of duties and independent judgment involved in carrying out assignments.
Essential Functions Of the Position:
Performs duties in the collections unit in a manner that maintains efficient operations and is consistent with state standards and guidelines, statutes, Chief Justice Directives, or other applicable rules and regulations.
Interacts with judges, court administration, clerks, probation officers, and other agencies and offices to obtain or share information and coordinate collection activities.
Attempts to collect full payment on court receivables upon assessment and minimize the duration and quantity of payment plans granted based upon each person’s unique and specific financial circumstances.
Conducts face-to-face interviews with defendants or other parties required to pay financial assessments and investigates their eligibility for payment plans (schedules).
Analyzes defendants’ and other parties’ financial abilities based upon written and oral information, and online or other investigative research.
Establishes, documents, and maintains payment plans.
Interacts with defendants and other parties (i.e., victims, attorneys, etc.) in writing, by phone or in person.
Identifies delinquent accounts and determines and initiates appropriate procedures to resolve the delinquency.
Executes and tracks the full range of authorized collection enforcement remedies.
Conducts research and skip-tracing using various databases and tools to locate, investigate, and contact persons owing monies to the court.
Effectively utilizes the services of private collection companies under contract with the Judicial Department.
Enters, maintains, and updates case information related to collections.
Prepares special case reports for judges or magistrates and testifies concerning case collection matters as needed.
Researches and resolves collection account discrepancies and troubleshoots related problems in cooperation with the clerk of court, accounting, and other personnel as needed.
Reviews bankruptcy notices related to accounts being collected, and processes them according to departmental policies and procedures.
Compiles and maintains statistics and data on collection performance and provides related reports to supervisor, court management, and others in the court system as required.
Participates in the development of collection related forms, policies and procedures.
Attends meetings and training as required.
Performs other duties as assigned.
Supervisor Responsibilities:
Responsibility for one's own work product and may provide guidance, assistance, or mentorship to less knowledgeable or experienced coworkers.  This may include scheduling of work, instructing in work methods, and reviewing work products.
Minimum Education:
Three years’ experience conducting financial or collection related interviews and investigations, credit management or related experience.
Graduation from an accredited college or university with a bachelor’s degree in the field of business administration, accounting, criminal justice, psychology, sociology or related field.  Any equivalent combination of education and experience may substitute on a year-for-year basis.
Physical Demands:
While performing the duties of this job, the employee is regularly required to sit; use hands to perform repetitive motions, talk and hear.  The employee is frequently required to walk/move about.  The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Work Environment:
The noise level in the work environment is usually moderate.  May handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.
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