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Home Careers Job Descriptions Computer Technician III
Home Careers Job Descriptions Computer Technician III
Computer Technician III Job Description

Job series: Computer Technician
FLSA status: Exempt
OCC Group: Information Technology
Job code: R44321
Original signature of State Court Administrator approval available in the Human Resources Division, signed 5/11/2004.

Maintains and monitors computers, peripheral equipment and systems in a data processing environment for the Colorado Judicial Department.
This classification describes work performed by fully trained employees. Employees in this class must have extensive knowledge of all computer technologies including software and hardware, networks, and personal computers as well as extensive knowledge and/or experience with court or probation systems. Employees may perform the responsibilities of this class in combination with other job classes. This position reports to the CIO or CIO’s designee.
Understands court and probation operating procedures to ensure that problem solutions match user needs in an appropriate manner.
Conducts, plans and schedules quarterly meetings with statewide technical liaison coordinators.
Installs personal computers and software, and peripheral devices (e.g., printers, scanners, etc) according to IIS standards. Is responsible for successfully migrating data/information from the decommissioned device to the new device.
Maintains/repairs personal computers and peripheral devices to a component level.
Coordinates installation and maintenance activities with the local client in advance.
Provides users with both phone/on-site support for PC and peripheral device questions (other than configuring operating systems and software applications, the computer technician position is not required to provide training on application software—this should be coordinated with the information system specialists).
Maintains digital recording devices in the courtrooms.
Prepares and maintains computer hardware inventory.
Prepares and maintains computer software/operating systems inventory and updates.
Responsible for maintaining security updates for: operating system, application software, and client level anti-virus software.
Reports security issues/observations/breaches to their immediate supervisor.
Maintains connectivity to host servers from the client.
Must maintain accurate records/documentation of problem issues in the IIS problem reporting system.
May create, modify and delete user IDs and reset passwords at the system/network levels.
May require the ability to install/configure and maintain network devices (e.g., routers, switches, CSU/DSU, hubs, etc).
May be required to install and maintain hardware/software on system servers (e.g., Intel, AS/400, etc).
Must maintain accurate records/documentation of problem issues in the IIS problem reporting system.
Must prioritize and escalate Priority 1 issues appropriately.
Must follow all IIS standards and procedures.
Attends meetings and training as required.
Performs other duties as assigned.
Responsible for one's own work product, and may be asked to provide guidance, assistance, or mentorship to less knowledgeable or experienced coworkers, volunteers, or interns. This may include scheduling of work, instructing in work methods, and reviewing work products. May provide input into the hiring and discipline/termination processes. Normally has input into performance evaluation process.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited college or university; or an associate degree in computer science, programming or related field and four years of professional experience.  Six years of professional work experience in the field of network and computer maintenance may be substituted for the required formal education.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
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