The Quality Assurance (QA) Analyst’s role is to develop and establish quality assurance standards and measures for the Division of Information Technology Services (ITS). Working within ITS project teams, the QA Analyst will ensure quality testing of all in-house or commercial-of-the-shelf (COTS) products.  The QA Analyst will apply end to end testing practices including writing test cases and scenarios that ensure the delivery of quality software.  They will also determine usage of and potentially create automated testing structures.

Positions in this classification are distinguished from other classifications by assignment of more complex analysis of the needs of the product or project. Primary responsibilities of this position include applying proven analytical and problem-solving skills to build strategic test plans that maximize the benefit of IT investments and initiatives.  This position reports directly to Manager of Data Analytics & QA.

Contribute to quality assurance measures and testing standards for new applications, products, and/or enhancements to existing applications throughout their development/product lifecycles.

 

Ensure testing activities allow applications to meet business requirements and systems goals, fulfill end-user requirements, and identify existing or potential issues.

 

Analyze documentation of any new application under development or consideration to determine its intended functionality and technical architecture.

 

Creates test plans by translating the business and functional requirements into test cases.

 

Executes test cases to ensure internally developed products, COTS solutions, or systems meet the approved requirements.

 

Performs or assists in the testing and installation of both in-house and commercial off-the-shelf (COTS) products and applications into environments as required.

 

Collaborate with software and systems personnel in application testing, such as system, regression and load testing.

 

Makes recommendations on test cases that are candidates for automation.

 

Uses appropriate testing tools to automate integration and user interface tests.

 

Analyze formal test results to discover and resolve defects, bugs, errors, deployment/configuration issues, and interoperability flaws.

 

Make recommendations for improvement of applications and/or systems to the Customer Engagement team.

 

Review and analyze the effectiveness and efficiency of existing applications and systems and develop testing strategies for improving or leveraging these systems.

 

Responsible for defect reporting and provides input to the Manager of Data Analysis/QA regarding release decisions.

 

Advises in the evaluation and solution of highly technical and complex testing functions and features, problems and bugs.

 

May peer review testing efforts of other QA analysts to provide feedback and mentoring.

 

Communicate test progress, test results, and other relevant information to project stakeholders and management.

 

Works with software engineers to ensure QA standards are adhered to, including unit testing that promotes quality coding standards.

 

Assist in the development of change control processes, practices, and guidelines for new and existing technologies.

 

Provides advanced Tier III support to customers.

 

Contributes to ITS’ IT Service Management (ITSM) system by documenting and sharing knowledge with others to improve customer service across the Department.

 

Attends meetings and training as required.

 

Performs other duties as assigned.

Responsible for one's own work product and may provide guidance, assistance, or mentorship to less knowledgeable or experienced coworkers, volunteers, or interns.  This may include scheduling of work, instructing in work methods, and reviewing work products.  May provide input into the hiring and discipline/termination processes. May have input into performance evaluation process.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.  This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.