The Quality Assurance (QA) Analyst’s role is to develop and establish quality assurance standards and measures for the Division of Information Technology Services (ITS). Working within ITS project teams, the QA Analyst will ensure quality testing of all in-house or commercial-of-the-shelf (COTS) products.  The QA Analyst will apply end to end testing practices including writing test cases and scenarios that ensure the delivery of quality software.  They will also determine usage of and potentially create automated testing structures.

Positions in this classification are distinguished from other classifications with a focus on applying proven analytical and problem-solving skills to help validate, verify, communicate, and resolve systems/software application issues through careful testing to maximize the benefit of IT investments and initiatives.  This position reports directly to Manager of Data Analytics & QA.

No formal supervisory responsibility.  Responsible for one's own work product and work within a unit performing similar functions.  Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.

While performing the duties of this job, the employee is regularly required to talk or hear.  The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers.  The employee is occasionally required to stand and walk. The employee must occasionally lift and/or move up to 25 pounds.  Specific vision abilities required by this job include close vision, and ability to adjust focus.

The noise level in the work environment is usually moderate.  This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.