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Home Careers Job Descriptions Manager of Technical Services
Manager of Technical Services

Manager of Technical Services Job Description

Job Title: Manager of Technical Services
Job Code: R44330
Job Series: Manager of Technical Services
FLSA Status: Exempt
OCC Group: Professional Services (PS)

Signature of the State Court Administrator approval available on file in the Human Resources Division.

General Statement Of Duties:
The Manger of Technical Services's role is to ensure the operations of the Information Technology Services (ITS) division are in alignment with the business objectives of the organization. This individual will plan, coordinate, direct, and design IT-related activities as it relates to the technical infrastructure and systems of the organization, as well as provide administrative direction and support for daily operational activities of ITS. The Manager of Technical Services will work closely with decision makers in other divisions, districts and external agencies to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization. This individual will also define and implement IT policies, procedures, and best practices.
Distinguishing Factors:
Work in this class is distinguished by its inclusion of managerial responsibilities which may include the scheduling of resources, providing direction and instruction to staff concerning operating procedures and policies necessary to achieve division objectives, architectural design decisions of systems, networks, and general technical infrastructure, as well as the development of project plans using conventional program management tools. This position reports directly to the Chief Information Officer.
Essential Functions Of the Position:
Lead the technical services team in operational and strategic planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources.
Benchmark, analyze, report on, and make recommendations for the improvement and growth of the IT infrastructure and IT systems.
Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
Develop and implement all IT policies and procedures pertaining to architecture, disaster recovery, standards, and service provision.
Manage the implementation, maintenance, monitoring, upgrades, and support of all IT systems, including servers, networks, PCs, operating systems, hardware, software, and peripherals.
Oversee the provision of end-user services, including help desk and technical support services.
Advises technical services staff and Judicial Department users on implementation of computer hardware, system procedures and network connectivity.
Develops, through collaboration and communication with other technical services team members technical solutions and technical advancements within the IT infrastructure..
Researches and evaluates purchasing of all system hardware and software with the Department's IT Procurement Officer.
Lead and manage asset management for IT hardware, software, and equipment. Coordinates hardware, network and security efforts with the Information System Security Officer.
Manage IT staffing, including recruitment, supervision, scheduling, development, performance evaluations, and disciplinary measures for the technical services team.
Assists direct reports in establishing their goals, as well as those they supervise.  Establishes expectations and provides employee performance feedback on an on-going and annual basis based upon established goals.
Provides on-going training, mentoring and coaching to direct reports.  Recommends and makes provisions for technical services team members to attend outside training. May provide cross-training and interdepartmental training on technical issues.
On-call availability approximately 4 days per month.
Attends meetings as required.
Performs other duties as assigned.
Supervisor Responsibilities:
Has management and supervisory accountability for other employees. Plans, directs, and coordinates activities for a unit. Duties include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals and provides input into and participates in discipline, dismissal, and hiring processes.
Minimum Education:
Graduation from an accredited college or university with a bachelor’s degree in computer science or related area and six years of related work experience which must have included one year of direct supervisory experience. Additional related work experience may be substituted on a year-for-year basis for the required formal education.
  • Strong leadership and management skills
  • Highly self-motivated and directed
  • Excellent written, negotiation, and oral communication skills
  • Ability to conduct and direct research IT issues and products as required.
  • Ability to present ideas in business-friendly and user-friendly language
  • Proven analytical, evaluative, and problem-solving abilities.
  • Ability to effectively prioritize and execute tasks in a fast-paced environment.
  • Exceptional customer service orientation.
  • Extensive experience working in a team-oriented, collaborative environment.
Physical Demands:
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
Work Environment:
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Frequently handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
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