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Home Careers Job Descriptions Pro Se Case Manager
Home Careers Job Descriptions Pro Se Case Manager
Pro Se Case Manager Job Description

Job Series:  Management Analyst
FLSA status: Exempt
OCC Group: Professional Services
Job code: R45040
Original signature of State Court Administrator approval available in the Human Resources Division, signed 9/8/2004

Assist pro se litigants in the effective and efficient processing of court cases while educating pro se litigants on court statutes, rules, policies and procedures within legal limitations to ensure that court cases are handled properly and expeditiously.
The Pro Se Case Manager classification is distinguished from other classifications due to working with a specialized population of pro se litigants who represent themselves in court in order to effectively process court cases and minimize impact of pro se litigants on courtroom personnel and clerk’s office. The person in this position is responsible for communicating to pro se litigants that they are representing themselves in all aspects of their court cases.
Provides information to pro se litigants regarding state statutes, courtroom statutes, rules, policies and procedures.
Assists pro se litigants in effectively processing court cases through interactions in person or over the telephone. This includes explaining and assisting in the completion of forms.
Determines and communicates appropriate forms needing filed by pro se litigants.
Explains scheduling hearings and mediation, status checks, and general follow-up.
Also explains court limitations to pro se litigants.
Provides detailed customer service to Pro Se litigants to assist in case processing to ensure implementation of proper procedures and eliminate unnecessary delays in the courtroom.
Provides customers with instructional packets explaining contents and answers questions from pro se litigants. 
Acts as liaison between pro se litigants and Clerk of Court office personnel.
Reviews procedures and recommendations from Clerk of Court personnel, judges and magistrates to improve court representation and case processing advice provided to Pro Se Litigants. 
Follow-up with outside agencies, courtroom personnel and internal offices to check on case progression.
Corresponds with pro se litigants who are inmates seeking modification of court orders making arrangements with the case managers for their telephone testimony.
Educates pro se litigants on courtroom procedures and policies within legal limitations.
Attends meetings and training as required.
Performs other duties as assigned.
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
Contact with others is primarily at a routine level to inform and provide basic explanation of information within legal limitations. 
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Bachelor's degree (B. A.) from an accredited four-year college or university with major course work preferably in the legal administration, criminal justice, sociology, social work or related field and one year of legal experience working in a court setting or possession of a paralegal certificate.
An Associates degree in paralegal or a paralegal certificate and two years of legal experience working in a court or law office setting.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers and reach with hands and arms. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
The noise level in the work environment is usually quiet. This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.

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