GENERAL STATEMENT OF DUTIES
Manages the Information Systems Specialist team, the IIS Customer Support Center and maintains effective organizational communications to meet strategic project goals for the IIS Division of the Colorado Judicial Branch. In addition, this position is responsible for assisting in performing analytical and evaluative duties and responsibilities in the design, testing,, training and implementation of software applications. This position reports directly to the CIO.
ESSENTIAL FUNCTIONS OF THE POSITION
Supervises a staff of information system specialists/trainers including assigning tasks and reviewing work for accuracy.
Participates in recruiting, selecting and terminating employees for the unit.
Establishes expectations and provides employee performance feedback on an on-going and annual basis. Assists subordinates in establishing goals. Evaluates subordinates' goal achievements through conferences or informal meetings. Provides recommendations regarding subordinates' employment probationary/trial periods.
Provides orientation and on-going training, mentoring and coaching to existing subordinates. Recommends and makes provisions for subordinate to attend outside training. May provide cross-training and interdepartmental training.
Collects and publishes performance metrics for the information specialists’ team. These metrics should include, but not be limited to: course evaluations, percentage of time spent on various activities, and user satisfaction with the help desk.
Coordinates with other Judicial Branch training administrators to ensure consistency with methodologies and training data.
Coordinates with information system specialists, programmers, and other agencies to achieve departmental goals.
Coordinates preparation of user documentation for software applications.
Anticipates the needs of the field and arranges training to ensure users are able to efficiently and effectively use new technology.
Develops course curriculum, evaluations, training agendas and manuals.
Coordinates efforts between information system specialists and programming staff in developing new software applications.
Facilitates the implementation of new software. Recommends the implementation of any new business practices required by the new software.
Investigates programming problems for users in coordination with court personnel and programmers.
Demonstrates new software and hardware for court personnel professional and technical staff.
Tests programs, assists in analyzing test results to detect technical programming errors; corrects program errors by altering program steps and sequences.
Coordinates help desk staffing and support for software applications.
Attends meetings as required.
Performs other duties as assigned.
Has supervisory accountability for other employees. Plans, directs, and coordinates activities for a unit. Duties may include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals and provides input into and participates in discipline, dismissal and hiring processes.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited college or university with a bachelors degree in computer science or related field, or employees who have successfully completed the IIS internship program for Information Systems Specialist and three years lead work or supervisory experience providing computer training, evaluating, analyzing and resolving technical issues regarding new technology and software.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands to finger, handle, or feel, and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally move 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to the risk of electrical shock. The noise level in the work environment is moderate. Frequently handles emergency or crisis situations- frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate. Extensive travel is required.