GENERAL STATEMENT OF DUTIES
This position performs professional and technical work that is primarily concentrated in training users, IIS interns, and other staff members in the application of new software programs. In addition, this position is responsible for assisting in performing analytical and evaluative duties and responsibilities in the design, testing, training and implementation of software applications. This position works under the direction of the Information System Supervisor.
Positions in this classification are distinguished from higher level Information System Specialist classifications by the need for closer supervision and the amount of training the position conducts. Information System Specialist I positions spend 75% or more of their duties conducting, coordinating, evaluating or preparing training programs. The remainder of their time is spent of the other essential functions. Information System Specialist I positions have no supervisory responsibilities.
ESSENTIAL FUNCTIONS OF THE POSITION
Trains users on new technologies as the software relates to business practices.
Develops training agendas and materials.
Evaluates trainings to improve agenda and presentations.
Coordinates training efforts with District Administrators, Chief Probation Officers and Clerks of Court.
Proposes modifications to existing software applications based on feedback from the business users.
Facilitates the implementation of new software and technologies.
May serve as staff for the Customer Support Center, or track software issues locally on a central software issue reporting package.
Recommends the implementation of any new business practices that may require new technological support, or may be required by the new technologies in order to improve staff efficiencies and improve the timely collection and availability of data for courts and probation.
Attends meetings and training as required.
Performs other duties as assigned.
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Graduation from a four year college or university with a bachelor's degree and two years of ICON/Eclipse experience. Years in service to the Judicial Branch may substitute for college or university years on a year for year basis.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.