Home Careers Job Descriptions Coordinator of PC Support
Home Careers Job Descriptions Coordinator of PC Support
Coordinator of PC Support Job Description

Job Series:  Computer Technician
FLSA status: Exempt
OCC Group: Information Technology
Job code: R44340
Original signature of State Court Administrator approval available in the Human Resources Division, signed 5/11/2004.

GENERAL STATEMENT OF DUTIES
Supervises all computer technician positions within the Integrated Information Systems Department at the State Court Administrator’s Office. 
 
DISTINGUISHING FACTORS
This position is distinguished from other computer technicians due to the responsibility to supervise three or more Computer Technician positions. Reports directly to the Supervisor of Technical Services.
 
ESSENTIAL FUNCTIONS OF THE POSITION
Determines work schedules for all IIS computer technicians.
 
Completes/certifies time sheets for all computer technicians.
 
Works in the field with IIS computer technicians to ensure quality control.
 
Schedules the hardware help desk, and is responsible for monitoring open issues.
 
May be asked to coordinate activities with the Information System Security Officer.
 
Installs personal computers and software, and peripheral devices (e.g., printers, scanners, etc) according to IIS standards. Is responsible for successfully migrating data/information from the decommissioned device to the new device.
 
Maintains/repairs personal computers and peripheral devices to a component level. 
 
Coordinates installation and maintenance activities with the local client in advance.
 
Provides users with both phone/on-site support for PC and peripheral device questions (other than configuring operating systems and software applications, the computer technician position is not required to provide training on application software—this should be coordinated with the information system specialists).
 
Maintains digital recording devices in the courtrooms.
Prepares and maintains computer hardware inventory.
 
Prepares and maintains computer software/operating systems inventory and updates.
 
Responsible for maintaining security updates for: operating system, application software, and client level anti-virus software.
 
Reports security issues/observations/breaches to their immediate supervisor.
 
Maintains connectivity to host servers from the client.
 
Must maintain accurate records/documentation of problem issues in the IIS problem reporting system.
 
May create, modify and delete user IDs and reset passwords at the system/network levels.
 
May require the ability to install/configure and maintain network devices (e.g., routers, switches, CSU/DSU, hubs, etc).
 
May be required to install and maintain hardware/software on system servers (e.g., Intel, AS/400, etc).
 
Must maintain accurate records/documentation of problem issues in the IIS problem reporting system.
 
Must prioritize and escalate Priority 1 issues appropriately.
 
Must follow all IIS standards and procedures.
 
Attends meetings and training as required.
 
Performs other duties as assigned.
 
SUPERVISORY RESPONSIBILITIES
Has supervisory accountability for other employees, volunteers, or interns. Plans, directs and coordinates activities for a unit. Duties may include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals, and provides input into and participates in discipline, dismissal, and hiring processes.
 
QUALIFICATIONS   
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE
Graduation from a two or four year accredited college/university, and/or at least five years of computer technician experience.
 
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
 
WORK ENVIRONMENT
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.

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