GENERAL STATEMENT OF DUTIES
Provides computer installation, maintenance, and support for users in the Colorado Judicial Department.
Work in this class is distinguished by its emphasis on the operation and maintenance of computer system networks, and equipment in judicial districts, and through the provision of technical assistance either on site within a particular district or from a central office location. Work at this level is distinguished from the Computer Technician I by the degree of independence required and the increased complexity of work performed. Employees in this class must have extensive knowledge of computer systems and technologies. Employees may perform the responsibilities of this class in combination with other job classes. This position reports to the CIO or CIO’s designee.
ESSENTIAL FUNCTIONS OF THE POSITION
Install/maintains PCs, software, peripheral devices and digital recording equipment according to JBITS’ standard procedures.
Maintain accurate documentation of assigned tasks/issues in JBITS help desk software.
Manage/maintain accurate documentation of hardware and software inventory within assigned region in JBITS inventory software.
Manage/maintain accurate documentation of system and network user accounts.
Demonstrates basic network troubleshooting of LAN/WAN connectivity issues and coordinates with appropriate JBITS staff for problem resolution.
Follow/demonstrate a high level of knowledge of department standards, procedures and report observed security issues/ breaches to an immediate supervisor.
Promptly address reported issues by professionally prioritizing and communicating with the client about issue status and resolution.
Demonstrates the ability to independently plan and implement projects within the assigned region according to defined deadlines. e.g., hardware and software installations.
Completes tasks within specified deadlines.
Attends meetings and training as required.
Performs other duties as assigned.
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Graduation from an accredited college or university; or associate degree in computer science, programming, or related field and two years of professional work experience. Four years of professional work experience in the field of network and computer maintenance may be substituted for the required formal education.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate