Home Careers Job Descriptions Collections Assistant
Home Careers Job Descriptions Collections Assistant
Collections Assistant Job Description

Job series:  Collections
FLSA status: Non-Exempt
OCC Group: Administrative Services and Related
Job code: R41360
Original signature of State Court Administrator approval available in the Human Resources Division, signed 12/04/2002.

GENERAL STATEMENT OF DUTIES
Performs the first functional level of work in administering, enforcing, and collecting on court orders or judgments entered with respect to fines, fees, restitution, or any other accounts receivable of the court, judicial district, or Judicial Department.
 
DISTINGUISHING FACTORS
This position is distinguished from the Collections Investigator position by the narrower range and lesser complexity of duties and independent judgment involved in carrying out assignments. Decision-making and complexity are limited to carrying out prescribed work processes and operations by following and applying instructions, procedures, and rules under close supervision.
 
ESSENTIAL FUNCTIONS OF THE POSITION
Assists in collecting full payment on court receivables upon assessment and minimizing the duration and quantity of payment schedules granted.
 
Prepares various routine documents, forms, and collection notices.
File/S, retrieves, and distributes documents or correspondence.
 
Assists with routine inquiries, phone calls, etc.
 
Generates delinquent account listings and other routine reports from the computer system.
 
Identifies delinquent accounts and takes actions as directed to resolve the delinquency.
 
Assists in the execution of collection enforcement remedies including, but not limited to, wage and salary attachments, bank account garnishments, property liens, and tax refund intercepts.
 
Assists in conducting research using various databases and tools to locate and contact persons owing monies to the court.
 
Assists with placing and tracking accounts identified for referral to contract private collection agencies and the state Central Collection Service.
 
Enters, maintains, and updates case information in computer and paper records, as required.
 
Interacts with other court or probation personnel to obtain or share information.
 
Assists in researching and resolving collection account discrepancies and troubleshooting related problems, as assigned.
 
Assists in compiling and maintaining statistics and data on collection performance.
 
Assists in processing bankruptcy filing information and other incoming correspondence.
 
May perform intake or reception functions with regards to parties reporting to the collections office.
 
Attends meetings and training, as required.
 
Performs other duties as assigned. 

SUPERVISORY RESPONSIBILITIES
This position has no supervisory duties or responsibilities.
 
QUALIFICATIONS   
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE
Graduation from high school or equivalent and two years experience in collections or general office clerical in a financial setting.
OR
Associate’s degree in business administration, accounting, or related financial field.
 
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to sit; use hands to perform repetitive motions, talk and hear. The employee is frequently required to walk/move about. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT
The noise level in the work environment is usually moderate. May handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.
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