GENERAL STATEMENT OF DUTIES
Coordinates telephone systems Statewide, reviews telephone bills to ensure the most efficient network connectivity, maintains the telephone system at SCAO/SC/COA, and works with vendors and county staff and local districts in providing efficient telephone service for the courts and probation.
This classification is distinguished from other classifications based on the focus of technical telephonic equipment and systems and providing assistance to administration. Reports directly to the Judicial Branch network administrator.
ESSENTIAL FUNCTIONS OF THE POSITION
Troubleshoots phone system related problems and handles new requests for the SCA/SC/COA. Manages the telephone service contract and coordinates enhancements to the system phone system for the SCA/SC/COA . Manages cell phone contracts, phone equipment and assists users at SCA/SC/COA.
Coordinates with building management and maintenance to oversee construction and remodeling efforts as related to phone systems at SCA/SC/COA. Coordinates office moves as related to the phone system.
In conjunction with the Human Resources Division, may provide coordination and access to services in compliance with American’s with Disabilities Act.
Helps local courts and probation departments prepare RFPs for telephone systems, and helps evaluate the resulting proposals.
Helps local courts and probation departments review the telephone architectures and network designs.
Coordinates local telephone network needs with the Judicial Branch network administrator.
Helps local courts and probation departments evaluate circuit billing to obtain the most efficient telephone network configurations.
Coordinates with telephone vendors on service and billing issues as requested.
Makes recommendations for telephony standards to the Judicial Branch CIO.
Attends meetings and training as required.
Performs other duties as assigned.
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Graduation from an accredited college or university with a bachelor's degree and three years of management analysis experience in statistical or economic analysis, office systems, methods and procedures, work measurement, program planning or other related fields. Additional work experience in these or other related fields may be substituted on a year for year basis for the required formal education.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands and fingers and reach with hands and arms. The employee is occasionally required to stand and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, and ability to adjust focus.
The noise level in the work environment is usually quiet. This position is subject to varying and unpredictable situations; may handle emergency or crisis situations; is subject to many interruptions; may handle multiple calls and inquiries simultaneously; and may occasionally handle absentee replacement on short notice.