Home Careers Job Descriptions Supervisor of Technical Services
Home Careers Job Descriptions Supervisor of Technical Services
Supervisor of Technical Services Job Description

Job Series:  Computer Technician
FLSA status: Exempt
OCC Group: Information Technology
Job code: R44330
Original signature of State Court Administrator approval available in the Human Resources Division, signed 5/11/2004.

GENERAL STATEMENT OF DUTIES
Supervises the operation, maintenance and monitoring of computers, peripheral equipment and systems for the Colorado Judicial Department.
 
DISTINGUISHING FACTORS
Work in this class is distinguished by its inclusion of supervisory responsibilities which may include the scheduling of resources, providing direction and instruction to staff concerning operating procedures and policies necessary to achieve division objectives, and the development of project plans using conventional program management tools. This position reports directly to the CIO.
 
ESSENTIAL FUNCTIONS OF THE POSITION
Advises technical services staff and Judicial Department users on implementation of computer hardware, system procedures and network connectivity.
 
Responsible for the weekly production of performance metrics for the technical services team, including, but not limited to user satisfaction surveys, network performance, server performance, and security performance, and makes recommendations based on these metrics.
 
Arranges and coordinates human resources to resolve computer related issues and implements information technology solutions.
 
Develops, through collaboration with other technical services staff, technical solutions and technical advancements to computer problems.
 
Monitors and maintains computer and network systems throughout the Colorado Judicial Department.
 
Actively participates in installation and configuration of computer systems and networking hardware and software.
 
Researches, evaluates and arranges for the purchase of computer and network hardware and software.
 
Maintains an up to date and accurate, hardware and software inventory for the Judicial Department.
 
Coordinates hardware, network and security efforts with the Information System Security Officer.
 
Participates in recruiting, selecting and terminating employees for the unit. 
 
Establishes expectations and provides employee performance feedback on an on-going and annual basis. Assists subordinates in establishing goals. Evaluates subordinates' goal achievement through conferences or informal meetings. Provides recommendations regarding subordinate's employment probationary/trial period.
 
Provides orientation and on-going training, mentoring and coaching to existing subordinates. Recommends and makes provisions for subordinates to attend outside training. May provide cross-training and interdepartmental training on technical issues.
 
Assigns and schedules work of subordinates and approves leave requests. Maintains quality and quantity of work performed within the unit.
 
Attends meetings as required.
 
Performs other duties as assigned.
 
 
SUPERVISORY RESPONSIBILITIES
Has supervisory accountability for other employees. Plans, directs, and coordinates activities for a unit. Duties include scheduling and assigning of work, training in all facets of work, quality control, and decisions impacting the pay, status and tenure of others. Conducts performance appraisals and provides input into and participates in discipline, dismissal, and hiring processes.
 
QUALIFICATIONS   
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE
Graduation from an accredited college or university in Computer Science or related area and four years of experience as a Computer Technician in the Colorado Judicial Department or five years similar experience outside the department.
 
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit; use hands and fingers to perform repetitive motions; and reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT
While performing the duties of this job, the employee is frequently exposed to risk of electrical shock. The noise level in the work environment is usually moderate. Frequently handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.
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