Home Careers Job Descriptions PBX Operator
Home Careers Job Descriptions PBX Operator
PBX Operator Job Description

Job Series:  PBX Operator
FLSA status: Non-exempt
OCC Group: Administrative Services and Related
Job code: R41850
Original signature of State Court Administrator approval availabe in the Human Resources Division, signed 3/29/99.

GENERAL STATEMENT OF DUTIES
Serves as operator, receptionist and general clerical support for various departments within the Judicial Branch.
 
DISTINGUISHING FACTORS
Positions in this classification are distinguished from other clerical classes by the responsibility for operation of a telephone switchboard on a continuing basis.
 
ESSENTIAL FUNCTIONS OF THE POSITION
Operates a multiline switchboard answering system consisting of incoming local and long distance calls with a constantly heavy traffic load: 500 or more calls per day.
 
Determines nature of assistance required and refers callers to appropriate department.
 
Answers routine questions and gives general information to callers and visitors.
 
Responds to emergency calls for medical, fire, police, security or other assistance according to established procedures.
 
Maintains a current directory of extensions served by the switchboard.
 
Operates paging system, message recording machine or other similar equipment.
 
Performs preventive maintenance on office equipment and coordinates arrangements for necessary servicing of equipment including copiers, fax machines, computers, PBX system and related equipment.
 
Serves as receptionist by receiving, screening and routing visitors.
 
Performs general clerical support for other departments as needed.
 
Transmits all outgoing faxes for departments; receives, separates and distributes incoming faxes.
 
Attends meetings and training as required.
 
Performs other duties as assigned.
 
SUPERVISORY RESPONSIBILITIES
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
 
QUALIFICATIONS   
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EDUCATION and EXPERIENCE
Graduation from high school or equivalent and two years of general clerical experience or one year operating a telephone switchboard. Three years of experience may substitute for the required education.Typing skills and familiarity with word processing applications preferred.
 
PHYSICAL DEMANDS
While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to sit and reach with hands and arms and perform repetitive motions with wrists, hands, and fingers. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus.
 
WORK ENVIRONMENT
Occasionally handles emergency or crisis situations; frequently subject to many interruptions, and may be required to handle multiple calls and inquiries at once. The noise level in the work environment is usually moderate.
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