Job Series: ODR Administration
FLSA status: Non-Exempt
OCC Group: Administrative Services and Related
Job code: R41800
Original signature of State Court Administrator approval available in the Human Resources Division, signed 6/9/2004
GENERAL STATEMENT OF DUTIES
Performs clerical work scheduling and assisting the public in the alternative dispute resolution process.
Work is distinguished from other clerical positions due to the scheduling responsibilities and support provided to the Office of Dispute Resolution.
ESSENTIAL FUNCTIONS OF THE POSITION
Schedules parties for mediation. May provide technical information regarding mediation or Office of Dispute Resolution programs.
Handles a single or multi-phone system. May serves as a receptionist, screens and transfers phone calls, takes messages and answers basic questions regarding the department or court. Directs public to appropriate offices.
Creates and maintains File/S.
Requisitions and maintains inventory of supplies and equipment as needed.
Maintains records and agency schedules of required activities and record keeping functions.
Receipts payments from clients.
Some positions may perform transcription.
Some positions may process accounts payable and accounts receivable.
Some positions may compose and type correspondence and perform data entry.
Attends meetings and training as required.
Performs other duties as assigned.
Responsibility for one's own work product and work within a unit performing similar functions. May provide lead function, advice, or explain work instructions to other employees or volunteers.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Graduation from high school or GED equivalent including secretarial courses and two years of general clerical experience.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to walk; sit; use hands and fingers and reach with hands and arms. The employee is occasionally required to stand. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus.
Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.