GENERAL STATEMENT OF DUTIES
Provides billing, collections and payment posting, and scheduling for the Office of Dispute Resolution. Provides reports on statewide effectiveness of ODR programs.
Positions in this classification are distinguished from other ODR positions based on the statewide reporting responsibilities. This position directly reports to the ODR Business Manager and/or Director of ODR.
ESSENTIAL FUNCTIONS OF THE POSITION
Enters mediation bills into ICON; generates and mails billing letters, answers billing questions, and resolves billing disputes.
Schedules mediations in multiple locations. Sends confirmation letters to mediation participants.
Creates and modifies spreadsheets for accurate monthly and year-end statistical reporting.
Handles a single or multi-phone system, screens and transfers calls, takes messages, and answers questions regarding the department or court.
Composes, types, and transcribes a variety of standard and detailed reports used by administrators, the court, and special public groups.
Attends meetings and training as required.
Performs other duties as assigned.
No formal supervisory responsibility. Responsibility for one's own work product and work within a unit performing similar functions. Rarely provides lead function, advice, or explains work instructions to other employees or volunteers.
To perform this job successfully, an individual must be able to perform each of the above essential functions satisfactorily. The requirements listed below are representative of the knowledge, skill, ability, physical and environmental conditions required of the employee on the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Graduation from high school or equivalent and three years of clerical experience.
Baccalaureate degree in a related field and two years of general clerical experience.
While performing the duties of this job, the employee is regularly required to walk. The employee frequently is required to stand; sit; reach with hands and arms; and perform repetitive motions with wrists, hands, and fingers; stoop, kneel, crouch, or crawl; and talk or hear. The employee is occasionally required to climb or balance. The employee must frequently lift and/or move up to 15 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.
While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and high precarious places. Occasionally handles emergency or crisis situations; frequently subject to interruptions, and multiple calls and inquiries. The noise level in the work environment is usually moderate.