State Court Administrator's Office
Child and Family Investigator
Formal Complaint Procedures and Form

Please review the following formal complaint procedure concerning the services of a Child and Family Investigator (CFI) before submitting a formal complaint. Formal complaints will be submitted on the attached form located at the address below:

Web address link: http://www.courts.state.co.us/Administration/Section.cfm?Section=jp3domprog

All formal complaints shall be complete and include the following information:

• Name, address and telephone number of party submitting complaint
• Type of case and case number
• The Court, Judicial District, and name of the Judge or Magistrate handling the case
• Name of CFI who is the subject of the complaint
• Explanation of the complaint against the CFI specifically identifying which standards of Chief Justice Directive 04 – 08 were violated and/or how the CFI did not adhere to the order of appointment (Chief Justice Directives can be reviewed at http://www.courts.state.co.us/Courts/Supreme_Court/Directives/Index.cfm )
• Signature of person submitting complaint and date the complaint is completed

Copies of the complaint shall be provided by the complainant to all parties and the CFI. Complaints will be limited to 5 pages including any attachments. Complaints will be electronically submitted to the State Court Administrator’s Office and the applicable District Administrator. If alternative means of filing a complaint are required please contact the District Administrator to make arrangements. Contact information for District Administrators is located at: http://www.courts.state.co.us/Courts/District/Choose.cfm. If a complaint is submitted through alternative means you must ensure a copy is mailed to The State Court Administrator’s Office, Attention: Court Auxiliary Services Coordinator, 1300 Broadway, Suite 1200, Denver, Colorado 80203. The Court Auxiliary Services Coordinator will ensure the appropriate District Administrator receives a copy of the complaint.

Upon receipt of a complaint, the District Administrator will make an initial assessment to determine if the complaint involves a violation of the standards set forth in Chief Justice Directive 04-08. If the complaint pertains to state paid attorney CFIs the District Administrator will forward the complaint to the Office of the Child’s Representative. The District Administrator will notify the complainant accordingly.

If your complaint does not pertain to violation of Chief Justice Directive 04 – 08 or the order of appointment there are other venues that maybe appropriate for your complaint. For professionals licensed by the Department of Regulatory Agencies (DORA), a written complaint using DORA's electronic form can be submitted to: http://www.dora.state.co.us/registrations/COMPLAINTFORM.pdf, at Division of Registrations Complaints, 1560 Broadway, Suite 1350, Denver, CO 80202. To obtain information on individuals that may be licensed with DORA go to www.dora.state.co.us

For attorneys licensed by the Colorado Supreme Court, Office of Attorney Regulation Counsel, to file a complaint you may contact 303-866-6400 or toll free 1-877-888-1370. To obtain information on individuals that may be licensed with the Office of Attorney Regulation Counsel go to http://www.coloradosupremecourt.com/Regulation/Regulation.asp

Please note: Individual assessments, decisions or recommendations made by a Child and Family Investigator in specific cases will not be reviewed. The actions of a CFI will be reviewed by the District Administrator only for compliance with applicable Chief Justice Directives or the order of appointment. If the complaint involves such issues, the District Administrator may contact the CFI and request a response on the matter. Pending a response to the complaint, the District Administrator will gather additional information concerning the case as needed.

The District Administrator will forward the complaint to a judge. The District Administrator will ensure a written response is provided.

Decisions made by the District Administrator as to whether complaints are founded or unfounded are final and not appealable. However, the State Court Administrator’s Office may conduct an additional investigation if the District Administrator has not conducted an investigation pursuant to this procedure or Chief Justice Directive 04 – 08.

State Court Administrator’s Office
Formal Complaint Form

State Court Administrator’s Office
http://www.courts.state.co.us/Administration/Section.cfm?Section=jp3domprog